Detailing

It was drummed into my head years ago that the customer is king/queen and that if I take good care of the customer, good things will happen. But having worked with consumers in many different businesses and observed the interaction between customers and employees, I have come to believe that the employee is king/queen, and the customer is the customer. ...

Smart Wax has teamed with The Total Pros Inc. to form Smart Detailing University, an education and training facility specifically designed for the auto detailing and reconditioning industry. The program will offer a mixture of training, supplies, chemicals and equipment. Training will emphasize water conservation and eco-friendly practices.“Our training programs will be designed specifically to enhance the water-smart solutions offered ...

Many business owners, including detail shops, can fall into the trap of believing they are doing the right things to manage and run a safe shop simply because they haven’t experienced any accidents. They may honestly and earnestly look out for the well-being of their employees and have years of experience without any incidents. However, when subjected to an inspection ...

The International Carwash Association has opened registration for Car Care World Expo 2010, which will be held May 12-14 at the Las Vegas Convention Center in Las Vegas. More than 6,000 industry professionals are expected to attend. “Carwash professionals are looking forward to a year full of opportunity for growth,” said Eric Wulf, ICA executive director and CEO. “We are making every ...

Detail business owners need to keep, read and understand the material safety data sheets (MSDS) that come with the chemicals they use to ensure their own safety, as well their employees. The growing emphasis on safety in the workplace and enforcement by the Occupational Safety and Health Administration (OSHA) have a number of benefits for detailers, including valuable knowledge about ...