25 Questions You Should Ask Your Equipment Supplier

14. Carwashing is a cash business. What systems will enable me to manage and track the variable expenses? What are the costs? What are the benefits?

15. How far from my operation is your service facility? Will you guarantee a set response time? Will you consider a program guaranteeing a specific uptime? If so, tell me how it works.

16. What assistance will you provide in creating my business plan? Is there a cost? Will you meet with my bankers if necessary?

17. What can I expect from you in terms of keeping me informed and competitive in my market?

18. What assistance will you provide in marketing? Is there a cost? Are there any co-op advertising dollars available? How does that work? What advertising and public-relations mediums should I use?

19. What assistance will you provide in terms of training? Is there a cost?

20. Do you have complete service manuals and installation drawings? When can I review them?

21. Do you recommend certain contractors? Will you assist me in making contact?

22. Will you walk through the mechanical requirements of your system with my team?

23. I understand some of the equipment you provide comes from different suppliers. Will it all be guaranteed the same?

24. What ongoing assistance can I expect from you moving forward?

25. Why should I buy from you?

There are other questions you could add to this list. The key is to receive back honest information and to choose a vendor that has both your best interests at heart. You should be comfortable that your financial projections will support the investment you make. Carwashing is a relationship business. It is important the chemistry between you and your vendor works.

Fred Grauer is a full-service carwash operator and executive vice president of investor and conveyor services for Ryko Manufacturing. He has enjoyed a lifelong career as a carwash operator, designer, distributor, manufacturer and consultant. He can be reached at fredgrauer@comcast.net.

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