12 Tips to Boost Your Carwash Customer Service Plan
Now is the time to take your customer service to the next level. Many carwash operators have cut back on their marketing budgets due to slow or declining sales, but I have spoken with others who continue to look for smart ways to increase sales. Some operators don’t realize ...More
September 29, 2010 By Bobby Willis
Posted in Articles,
Marketing
Build Value by Improving Your Customer Experience
Detail business owners seldom consider the overall customer experience when dealing with a stop-in or telephone customer. Yet, those experiences are just as important to the customer as the quality of detail — maybe more so. ...More
September 28, 2010 By Keith Duplessie
Posted in Articles,
Operations
Autocashiers, Greeters Don't have to be Either/Or Proposition
I’ve always found it interesting that most carwash operators take autocashier technology as an either/or proposition. Either you fully embrace technology and spend the money on autocashiers or you eschew them so that you can gain the benefits of personalization and the ...More
September 1, 2010 By Gary Dennis
Posted in Articles,
Marketing,
Operations
Customer Service Demonstrates Your Carwash’s Personality
Customer service is basically the manner and style of your customer interactions. It is critical because the best way to lose customers is when they perceive you don’t care about their business. Even when problems arise, good customer service makes it clear that you care ...More
August 12, 2010 Kyle Doyle
Posted in Articles,
Marketing,
Operations
Inside MCC’s Carwash Campaign to Wash Out Prostate Cancer
As a public and industry service, Modern Car Care and the Prostate Cancer Foundation have advanced our partnership this year by creating a carwash fundraising campaign to promote cancer awareness and raise money for research. Carwash operators across the nation can join the ...More
July 28, 2010 Tony Jones, Editor
Posted in Articles,
Marketing,
Operations
