Time to Give Your Training Program a Check-up
If your training program is new, you probably have found that while you started with the best of intentions, your program may not quite cover everything you would like or that you needed to change or refine procedures along the way. Believe it or not, this is very common, ...More
August 4, 2010 Keith Duplessie
Posted in Articles,
Operations
Can the Carwash Industry Embrace Waterless Washing?
Back in the 1990s when waterless carwash products were introduced to the public as a revolutionary way to clean cars without water, many carwash operators and detailers laughed at the concept as another multilevel marketing scheme to bilk the public. But given their staying ...More
July 21, 2010 Keith Duplessie
Posted in Articles,
Marketing,
Operations
It's Time for Trade Show Season; Will You be There?
It’s that time of year again; trade show season is in full swing. Beginning in the spring and running through early fall, regional carwash associations and industry organizations hold their conferences and expos offering opportunities for education, networking and ...More
April 23, 2010 Keith Duplessie
Posted in Articles,
Operations
Employees Deserve the Royal Treatment
It was drummed into my head years ago that the customer is king/queen and that if I take good care of the customer, good things will happen. But having worked with consumers in many different businesses and observed the interaction between customers and employees, I have ...More
March 10, 2010 Keith Duplessie
Posted in Articles,
Marketing,
Operations
Address Safety Hazards in Your Detail Shop
Many business owners, including detail shops, can fall into the trap of believing they are doing the right things to manage and run a safe shop simply because they haven’t experienced any accidents. They may honestly and earnestly look out for the well-being of their ...More
February 10, 2010 Keith Duplessie
Posted in Articles,
Operations
International Detailing Association Grows Its Roots
The International Detailing Association (IDA) officially formed last year, but the association and its membership appear to be growing deep roots that could help bring unity and decisive direction to the auto detailing industry. ...More
September 30, 2009 Tony Jones
Posted in Articles,
Operations
Raising the Detail Industry's Standards
This is an interesting time to be a part of the detailing industry. For years detailers have been talking about standards and certification to help guide, lend credibility to, and elevate the detailing industry. While there has been a lot of talk and little done, the ...More
June 27, 2008 Keith Duplessie
Posted in Articles,
Operations
