Carwash Video Shows Danger of Spinning Wrap
There are plenty of things that can go wrong in and around a carwash that can jeopardize the safety of both employees and customers. A grim reminder of this hit the Internet last week when someone posted a surveillance video on YouTube showing a carwash employee taking a ...More
October 4, 2010 By Tony Jones
Posted in Blog,
Operations
Understanding How Staff and Potential Hires Think can Keep You Profitable
Although many variables go into a successful carwash business, positioning your staff to be successful and understanding how your team members think and make decisions can help you optimize the talent you have. Similarly, being able to accurately assess potential new hires ...More
August 19, 2010 Karl Murphy
Posted in Articles,
Operations
Quality Training Builds Fast Lube Business
Every retail business faces the challenges of employee turnover, low morale and poor customer service. Keeping employees motivated, customer focused, or even on the payroll is difficult. At Jiffy Lube, franchisees are faced with the same obstacles. They are challenged with ...More
August 19, 2010 Ken Barber
Posted in Articles,
Operations
Customer Service Demonstrates Your Carwash’s Personality
Customer service is basically the manner and style of your customer interactions. It is critical because the best way to lose customers is when they perceive you don’t care about their business. Even when problems arise, good customer service makes it clear that you care ...More
August 12, 2010 Kyle Doyle
Posted in Articles,
Marketing,
Operations
10 Ways to Defeat Murphy's Law at Your Carwash
The first employee hired, never fired and never absent is named Murphy, and as his law suggests, anything that can go wrong, will go wrong — unless you also employ steps to counter this defeatist proposition. In order to win the daily battle against Murphy, you need a ...More
August 5, 2010 Jeff Coplin
Posted in Articles,
Operations
Time to Give Your Training Program a Check-up
If your training program is new, you probably have found that while you started with the best of intentions, your program may not quite cover everything you would like or that you needed to change or refine procedures along the way. Believe it or not, this is very common, ...More
August 4, 2010 Keith Duplessie
Posted in Articles,
Operations
